Most products are eligible for free delivery, but a small delivery charge may apply for distant locations. You can easily check the exact delivery charge for your order by entering your pin code on the cart page.

Yes we do. But please note that this may not be feasible for some locations.

You will receive timely updates on the status of your order via email and SMS.

1. Payment confirmation message 
2. Order confirmation message and email
3. Confirmation over the call before delivery 
4. Tracking details sent to Delivery number 
5. Order delivered confirmation message

We rely on logistics experts, Porter and Dunzo, for cake delivery. Before they begin, we also provide them with quick training on our cake handling rules.

For outstation courier services, we partner with Blue dart.

Yes, we do ship brownies to all cities. You can check the availability for your other items by entering the area pin code.

Yes. You can choose your preferred  2 hour delivery  .slot depending on the location.

Mention this in instructions and provide receiver details - phone number and map location

Yes. Delivery charge might be applicable depending on the new location. We should be notified before the delivery starts.

• Exotic Cakes & Desserts - 1 hour from order confirmation
• Customized cake - ordering one day prior is recommended. Same day delivery can be processed depending on design and slot availability.

No worries, you can share your nearest landmark (50mts)!

• Contact us as early as possible  so we can find a solution to fix the damage.
• Replacement can be done depending on time of issue notified & scenario. However, the management's decision will be considered final.

Of course! But please note that since we are a cloud kitchen,  only take-away is available (no dine-in facility).  You can call us at +91-8939-621-467 for any help.

• We are open all days of the week and throughout the year 
• 7.30 Am - 12.00 midnight on The Brownie Studio Website, Swiggy and Zomato

• Yes. We can definitely do it on prior notice. 
• In case you want to prepone, we will inform you if we need to modify the cake design due to time constraint.

• Yes. This can be done as per cancellation policy
• Order can also be kept on hold and postponed to a later date 

Refund will be in the original mode of payment

Yes, it can be done, contact us at +91 8939 621 467

Yes. However, the delivery discount might be revoked depending on the item removed.

We would recommend ordering at least 60 minutes in advance. However, timing might slightly change depending on delivery location, time of the day and cake availability

No. Total cost includes both the Product Cost and Delivery Charges 

Not available as of now.

• Paytm, Gpay, Phone Pe
• UPI
• Debit/Credit Card Payment with link 
• Bank transfer

• For online orders, full payment has to be done at the time of ordering
• For Customized Cakes,  75% of the payment in advance and the remaining 25% has to be done before delivery starts from our outlet for order value above 5000 INR

• Yes, delivery discounts can be availed based on the category and order value. 
• Contact +91 8939 621 467 for further details on discount 
• It also depends on cake design and delivery location

• No return policy 
• Gift card and Coupons will be provided depending on the scenario.

• Contact us  at +91 8939 621 467. We can get it checked.
• If money is not credited in our account, it could be a gateway issue. 
• Payment will auto credit to your account in 4-10 Business days 
• We use trusted Payment gateways - Razorpay, Stripe

• Amount shall reflect in your account within 4-10 business days
• If in case of delays, contact +91 8939 621 467, we can get you the status.

Yes. Eggless options is available for most products

• Store it in a refrigerator - read the storage instructions attached on the top of your your dessert box
• All cakes and brownies comes with storage and shelf life details

• Yes, cutlery is sent along with all products
• Customized Cakes will include Knife, Candle(2) and a hand glove. Tissues and paper plates shall be provided on request 
• For Classic cakes, Jars and Brownies - Basic Cutlery will be included

Brownie Boxes and Jars can be safely transported anywhere across the country
For cakes, call us at 8939 621 467 for recommendations and travel instructions

Half kg usually serves 6-8 people, depends on size of the individual pieces cut and served

Yes , Please contact us at +91 8939 621 467

Please contact us at +91 8939 621 467

• Only 1 voucher per order 
• Two vouchers cannot be clubbed together for a single order

• Voucher lets you apply a discount in percentage on total value. Eg 10% Discount Voucher helps you get 10% discount on the entire purchase value
• Gift card lets you redeem flat amount value in total. 

Eg Rs 1,000 gift card allows you to buy cakes worth Rs 1,000